We were perusing our twitter feed and noticed a fantastic announcement from Blue Shield of California for the technologically-inclined. Members now have the ability to connect with Blue Shield's customer support online. This seems like a great option for those who don't want to stay on hold!
Understandably, there are hours of operation: Monday - Friday, 8am-5pm PT
Follow the link to a form that will reach a "real person". They'll follow up with your question via email or phone.
They also are offering a twitter handle, @TeamShieldBSC, dedicated to answering your questions. Obviously, you'll want to steer clear of providing personal information like ID numbers, address, phone...