Beginning in January 2012, Blue Shield is reducing the amount of paper they are sending to their members. Subscribers with claims showing no share cost will receive their Explanation of Benefits (EOBs) online, instead of receiving them in the mail.
We encourage you to choose paperless delivery of all of your EOB’s for faster notification and easier access to your claims. You may log on to www.blueshieldca.com/gopaperless and click Edit next to Manage Paperless Delivery and Alerts to sign up for paperless claims delivery!
You will receive a claim alert when an new EOB is processed, and it will be available online for up to 24 months from the date the claim was processed.
Subscribers who are unable to access their EOBs online may call the customer service number on their Blue Shield ID card to request mailed copies.